🏠 About Little Miss Homes
1. What is Little Miss Homes?
Little Miss Homes is an online home and outdoor store offering high-quality tools and equipment — from lawnmowers and snow removers to gazebos and storage solutions — designed to make home maintenance easy and enjoyable.
2. Where is your business based?
We are located at 44 Crown Road, Saint Margarets, Twickenham, TW1 3EH, United Kingdom.
3. Do you have a physical store?
No, we operate exclusively online to keep prices affordable and service efficient.
4. Are you a verified business on Google?
Yes, Little Miss Homes is listed and verified on Google Maps and Google Business Profile.
5. How can I contact you?
You can reach us anytime at contact@littlemisshomes.com. We reply within 24 hours on business days.
📦 Orders & Processing
6. How do I place an order?
Simply add your desired products to your cart and proceed to checkout using our secure payment system.
7. What payment methods do you accept?
We accept all major credit and debit cards. We currently do not accept PayPal.
8. How long does it take to process an order?
Processing time is 1–3 business days.
9. Will I receive an order confirmation?
Yes, after placing your order, you’ll get an email confirmation with your order details.
10. Can I modify or cancel my order after placing it?
You may request changes within 12 hours of purchase by contacting contact@littlemisshomes.com.
🚚 Shipping & Delivery
11. Do you offer free shipping?
Yes! We offer free standard shipping to the UK, USA, and Europe.
12. What are your delivery times?
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UK: 7–12 business days
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USA: 9–12 business days
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Europe: 12–14 business days
13. Do you ship internationally?
Currently, we serve the UK, USA, and Europe.
14. Do you provide tracking numbers?
Yes, once your order ships, you’ll receive a tracking link by email.
15. Why hasn’t my tracking updated yet?
Tracking updates can take 1–3 days after dispatch.
16. What if my package is delayed?
If your package hasn’t arrived after the estimated time, please contact us. We’ll investigate immediately.
17. Can I change my shipping address?
Yes, as long as your order hasn’t been shipped. Contact us as soon as possible.
18. What happens if I’m not home when my order arrives?
The courier will usually re-attempt delivery or leave a pickup notice.
19. What if my order arrives damaged?
Please contact us within 48 hours of delivery with photos, and we’ll resolve it quickly.
20. Do you offer express shipping?
Not at this time, but we’re working on adding it soon.
🔄 Returns & Refunds
21. What is your return policy?
We offer a 30-day return policy for unused items in their original packaging.
22. How do I start a return?
Email contact@littlemisshomes.com with your order number and reason for return.
23. Do I have to pay return shipping?
Return shipping costs are covered by the customer unless the item arrived defective or incorrect.
24. How long does it take to get my refund?
Once we receive and inspect the returned item, refunds are issued within 3–5 business days.
25. Can I exchange an item?
Yes — contact us within 30 days for available options.
26. What if I receive the wrong product?
We’ll replace it immediately at no cost to you.
27. What if my item is defective?
Send us photos within 48 hours — we’ll offer a replacement or full refund.
28. Do you offer warranties?
Many of our products come with manufacturer warranties — details are listed on each product page.
29. Are clearance items returnable?
Clearance or sale items are typically final sale unless damaged upon arrival.
30. Can I get store credit instead of a refund?
Yes, upon request, you may receive a gift card or store credit equal to your refund amount.
⚙️ Products & Quality
31. Are your products brand new?
Yes, all products are 100% new and unused.
32. Do your products include manuals or guides?
Yes, most tools and equipment include full user instructions.
33. Are your products safe to use?
All products meet UK and EU safety standards.
34. Do you test items before shipping?
We inspect all items for quality before dispatch.
35. Can I request a bulk order or wholesale pricing?
Yes — email contact@littlemisshomes.com for bulk inquiries.
36. Where are your products made?
We source from trusted manufacturers worldwide, ensuring high quality and durability.
37. Do you offer spare parts or accessories?
In some cases, yes — contact us to check availability.
38. How can I choose the right lawnmower or gazebo size?
Each product page includes detailed specs and dimensions. You can also email us for recommendations.
39. Are your gazebos weather-resistant?
Yes, our gazebos are designed to withstand normal weather conditions year-round.
40. Are snow removers electric or manual?
We offer both — check each product’s description for details.
💳 Payment & Security
41. Is my payment secure?
Yes, all transactions are protected by SSL encryption and processed via trusted payment gateways.
42. Do you store credit card details?
No — payment information is handled securely by our payment processors.
43. Can I pay in installments?
Currently, we only accept full payments at checkout.
44. Do you accept PayPal?
No, we currently accept credit and debit cards only.
45. Are prices shown in GBP, USD, or EUR?
Prices are displayed in your local currency automatically at checkout.
🌿 Sustainability & Responsibility
46. Are your products eco-friendly?
We carefully select manufacturers that use sustainable materials when possible.
47. How do you reduce packaging waste?
We use recyclable or minimal packaging to reduce environmental impact.
48. Do you support local or global charities?
We occasionally run campaigns supporting home improvement and sustainability initiatives — follow our social media for updates.
🧾 Additional Information
49. How can I stay updated on offers?
Join our newsletter or follow us on Google Maps for updates and seasonal discounts.
50. Why should I choose Little Miss Homes?
Because we combine reliability, quality, free shipping, and customer-first service — making home improvement simple, affordable, and worry-free.
📞 Still Need Help?
If you didn’t find the answer you need, contact our friendly support team at:
📧 contact@littlemisshomes.com
📍 44 Crown Road, Saint Margarets, Twickenham, TW1 3EH, United Kingdom
